Shipping policy
NAU-T-CAT RC BOATS
SHIPPING & DELIVERY POLICY
Last updated: 15 September 2026
1. Production Time
All Nau-t-Cat boats are made to order.
Our target production timeframe is 4–6 weeks from receipt of payment and confirmation of the final order specifications.
The 4–6 week period is an estimated production timeframe and is not a guaranteed delivery date.
2. What the 4–6 Weeks Includes
The production period may include:
- manufacturing;
- 3D printing;
- machining;
- assembly;
- painting and finishing;
- electronics installation;
- testing; and
- final quality checks.
Courier or freight transit time is generally additional to the production timeframe.
3. Production Delays
Occasionally, production may take longer than anticipated due to:
- component shortages;
- supplier delays;
- machinery failure;
- maintenance;
- power interruptions;
- design changes;
- quality-control requirements;
- customisation;
- high order volumes;
- public holidays;
- logistics problems; or
- circumstances outside our reasonable control.
Where a significant delay becomes apparent, we will make reasonable efforts to keep the customer informed.
4. Dispatch
Once manufacturing and final checks are complete, the boat will be packaged and prepared for dispatch.
The customer will receive available shipping information once the order has been dispatched.
5. Courier Delays
Courier and freight delivery times are estimates provided by the relevant carrier.
Nau-t-Cat cannot guarantee a specific courier delivery date.
6. Shipping Damage
Customers should inspect their shipment as soon as reasonably possible after delivery.
If packaging or the boat appears damaged:
- photograph the packaging;
- photograph the damage;
- retain the packaging; and
- contact Nau-t-Cat as soon as possible.
Please do not discard damaged packaging until the matter has been investigated.
7. International Shipping
International customers are responsible for any applicable:
- customs duties;
- import taxes;
- VAT/GST;
- customs clearance fees;
- brokerage charges; and
- other destination-country charges.
Customers are also responsible for ensuring that the product can legally be imported into their country.
Nau-t-Cat is not responsible for customs delays or destination-country import restrictions.
8. Uncollected or Refused Deliveries
If a customer refuses or fails to accept delivery without a valid reason, additional shipping, storage or return costs may arise.
Where legally permissible, the customer may be responsible for reasonable costs arising from an uncollected or refused delivery.
9. Contact
Nau-t-Cat RC Boats
Trading as EXTRUD3D Pty Ltd
Email: info@nau-t-cat.co.za
Telephone: +27 67 632 0499